Terms of service
1. PURPOSE AND LEGAL CAPACITY OF THE PARTIES.
The terms and conditions described in this document are intended to regulate the use of services, sales (electronic and by telephone), special offers, promotions and events provided by Mascota Social, S.A de C.V (hereinafter "Cheffdog") a legally constituted company in accordance with current Mexican legislation that operates on the Internet with legal address at Calle Yautepec number 15 Col. Condesa Alcaldía Cuauhtémoc CP 06140 in Mexico City. The official website for the store being www.cheffdog.com (hereinafter "the website").
The terms and conditions established will be considered by the customer (hereinafter "the user") as the clauses by which the obligations of the parties will be derived regarding the services provided by “CheffDog”, hereby, “the user” accepts that the services provided will be regulated according to this Instrument considered as legal.
"CheffDog" reserves the right to modify, in whole or in part, these conditions being considered valid from the moment they are published on "the website" and “the user” of the service is obliged to constantly review the site and the terms contained herein.
“The user” of the service expresses his full acceptance for adherence to these terms and conditions as well as that “the user” has full legal capacity to contract the services and fulfill obligations.
2.- USE AND RESTRICTIONS.
THE USE OF "THE WEBSITE" WILL BE CONSIDERED AS AN ACCEPTANCE IN ITS ENTIRETY BY “THE USER” OF THE SERVICE SUBJECT TO THE TERMS AND CONDITIONS DESCRIBED HERE, SO IF “THE USER” IS NOT SATISFIED WITH THEM “THE USER” MUST REFRAIN FROM THE USE AND REQUIREMENT OF THE REFERRED SERVICES.
The use of "the Website" expresses the full adherence of “the user” of the services to these terms and conditions of use and privacy. “The user” acknowledges that through "the Website" ‘the user” will have access to content and services. "CheffDog" will have the right to restrict in whole or in part as well as, where appropriate, to condition the user's access to "The Website" at its sole discretion as well as in case of affectation to exercise the relevant legal actions as well as to modify the services and contents without prior notice conditioning their application to the date of its publication.
“The user” accepts that since "the Website" is hosted on the Internet, the availability of it as well as the continuity in the operation may depend on network and electronic service providers, which is why "CheffDog" does not guarantee one hundred percent the availability by establishing that in any case it will carry out the relevant immediate measures in order not to affect the waiting time, the availability of "the Website" as well as in case of force majeure, look for alternative measures that guarantee the user the proper provision of “the service”.
3.- OBJECT.
The terms and conditions described here regulate the contracting of services and purchase of products offered by "CheffDog" as well as advertising, promotions and events that are aimed at users through "The Website" as well as the rights and obligations to which the parties derived from the operations of purchase, sale and delivery of products are subject to.
4.- CONDITIONS OF PURCHASE, SALE AND DELIVERY OF PRODUCTS.
"CheffDog" reserves the right to modify at any time the price of the products and services offered through "the Website" as well as the shipping fees, which is why the parties agree that the guaranteed price will be the current one at the time of completing the order and/or processing the payment.
In the case of the products included in the subscription "Program and Save" as described in the following number, the purchase will be made by “the user” selecting the product in "the website", included in the total amount of payment, the cost published as a shipping fee and the applicable tax. This purchase will be made by “the user” through the means of payment found on "the website". The delivery of the products will be made exclusively in Mexico.
4.1.- PROGRAM AND SAVE.
"CheffDog" as part of its benefits offers the subscription to the delivery and collection plan "Program and Save" in which “the user” who request the purchase of a selection of products on regular basis requesting this purchase to be charged to a credit card are subject to the following terms:
a) “The user” requests a similar selection of products on a regular basis according to their needs.
b) “The user”, being in the previous case, will subscribe to the "Program and Save" indicating the product(s), frequency, full address, email and full name of “the user”.
c)Payment must be made before the product is shipped. An automatic payment can be made with prior authorization from the customer, by any of the available means of contact.
d) “The user” may have more than one active subscription, in such case the deliveries will be made to the same address provided by “the user”.
e) "CheffDog" will inform “the user” either through "The Website" or directly the applicable discount, in case this benefit applies. "CheffDog" reserves the right to change the applicable discount, being obliged in this case to inform it on "The Website".
f) “The user” will have a personalized account in which “the user” can check the status of the orders as well as the means to cancel the services. In case of cancellation, this will only proceed as long as the order has not yet been processed.
g) The current promotions are not combinable with “Program and Save”.
h) The special discount that applies to your second purchase is not cumulative with the permanent discount of Program and Save.
"Cheffdog" IS NOT RESPONSIBLE FOR RECURRENT CHARGES THAT HAVE NOT BEEN CANCELLED BY “THE USER”, AS WELL AS FOR DELIVERIES TO ADDRESSES THAT ARE NOT CORRECT OR IN CASE THE ORDER HAS NOT BEEN RECEIVED, IN THE LATTER CASE RETURNS WILL NOT APPLY. “THE USER” WILL BE RESPONSIBLE FOR RESCHEDULING THE DELIVERY CONSIDERING THE ADDITIONAL SHIPPING FEE.